Terms of service

Terms of Service

Overview

Welcome to Tealia Teas. Throughout the site, the terms “we”, “us” and “our” refer to Tealia Teas. We operate this website and online store to provide you with premium artisan tea products sourced from Ceylon.

By accessing or using our website, purchasing from us, or interacting with our services (the “Services”), you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms, please do not use our Services.

1. Eligibility & Account

By using our Services, you confirm that:

  • You are at least the age of majority in your country of residence
  • All information you provide is accurate, complete, and current
  • You are responsible for maintaining the confidentiality of your account details

You may not transfer or assign your account to any other person.

2. Products & Representation

Tealia offers premium black, green, herbal, and wellness tea blends from Sri Lanka.

We strive to present our products as accurately as possible. However:

  • Colors and packaging may vary slightly due to screen settings
  • Product descriptions may be updated without notice
  • We reserve the right to discontinue products at any time

3. Orders & Acceptance

When you place an order, you are making an offer to purchase.

We reserve the right to:

  • Accept or decline any order
  • Limit quantities
  • Cancel orders if necessary

Orders are only confirmed once payment has been processed and accepted.

All purchases are subject to our Refund Policy.

4. Pricing & Payments

  • Prices are listed in the applicable currency and may change without notice
  • Prices do not include shipping, taxes, customs duties, or import charges unless stated otherwise
  • You agree to provide accurate billing and payment information

You are responsible for all applicable charges, including taxes and shipping.

5. Shipping & Delivery

We ship internationally from Sri Lanka.

Please note:

  • Delivery times are estimates and not guaranteed
  • We are not responsible for delays caused by couriers or customs
  • Risk of loss transfers to you once the order is handed to the shipping carrier

6. Intellectual Property

All content on this website—including branding, images, text, and designs—is the property of Tealia Teas.

You may not:

  • Copy, reproduce, or distribute content
  • Use our branding without written permission

All rights are reserved.

7. Third-Party Tools & Links

Our website may include tools or links provided by third parties.

We:

  • Do not control these services
  • Are not responsible for their content or policies

Use of third-party services is at your own risk.

8. Shopify Platform

Our store is powered by Shopify.

All transactions are made directly with Tealia Teas. Shopify is not responsible for any issues related to your purchase.

9. Privacy

Your personal information is handled according to our Privacy Policy.

By using our Services, you agree to the collection and use of your information as outlined in our policy.

10. Feedback & Reviews

If you submit reviews, feedback, or suggestions, you grant us the right to use them for marketing and business purposes without compensation.

You agree that your submissions:

  • Are accurate
  • Do not violate any third-party rights

11. Errors & Inaccuracies

We reserve the right to:

  • Correct errors in pricing or descriptions
  • Cancel orders if incorrect information was displayed

This may occur even after an order has been placed.

12. Prohibited Use

You may not use our website:

  • For unlawful purposes
  • To harm, abuse, or mislead others
  • To interfere with the functionality or security of the website

We reserve the right to terminate access if these terms are violated.

13. Disclaimer of Warranties

Our Services and products are provided “as is” and “as available.”

We do not guarantee:

  • Continuous, error-free access
  • That products will meet all individual expectations

14. Limitation of Liability

To the fullest extent permitted by law, Tealia Teas shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits, data, or revenue
  • Issues arising from use of our products or services

15. Indemnification

You agree to indemnify and hold harmless Tealia Teas and its affiliates from any claims arising from:

  • Your violation of these Terms
  • Your misuse of the Services

16. Governing Law

These Terms are governed by the laws of Sri Lanka.

Any disputes will be subject to the jurisdiction of Sri Lankan courts.

17. Changes to Terms

We may update these Terms at any time. Changes will be posted on this page.

Your continued use of the website constitutes acceptance of those changes.

18. Contact Information

Tealia Teas
11/A, Old Colombo Road
Hewagama, Kaduwela
Sri Lanka

Email: info@tealiateas.com